Introduction

Using your Modem

Connecting to your Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

 

I didn't read the manual and I plugged the modem in first, and now I need to install the drivers

If you installed the modem before running the CD, then Windows Plug & Play will detect the modem and ask for the installation file for the modem. You will need to locate the drivers on the CD, depending on the type of installation you are doing and use this path for the Windows Plug & Play prompt.

If you have already started the Plug & Play installation, it is important that you do not cancel out of the installation once it has started. If this happens, then Windows may not recognize the modem in the Plug & Play mode of operation.

Use the table below to figure out where on the CD the appropriate drivers are located:

Connection Method to Your ISP Windows Version Location on CD
Ethernet / PPP over Ethernet Windows 98 / Windows ME \Drivers\Rfc1483\Win98ME\
Ethernet / PPP over Ethernet Windows 2000 \Drivers\Rfc1483\Win2000\
PPP over ATM Windows 98 / Windows ME \Drivers\PPP\Win98ME\
PPP over ATM Windows 2000 \Drivers\PPP\Win2000\

Load the drivers through Windows Plug & Play. After the drivers are loaded, restart the PC. After the PC is restarted, run the CD, which will install the applications.